Shipping policy

Shipping Policy for UK Orders

Thank you for choosing Kataleya! We’re thrilled to deliver our beautiful jewelry to customers across the UK.

Shipping Rates

  • Standard UK Shipping – FREE For orders above £30 | £2.90 For orders below £30
    All standard UK orders are dispatched via a tracked 2nd Class  Royal Mail service and are free of charge.
  • Royal Mail 1st Class (Next Working Day) – £4.09
    This is an optional paid upgrade. Delivery is aimed for the next working day after dispatch (not the day of ordering). Order needs to be placed before 3pm to be dispatched the same day.

Please note: Royal Mail does not usually deliver on Sundays or Bank Holidays.

Processing & Dispatch Time

  • Orders are typically dispatched within 1–2 working days.
  • Our same-day dispatch cut-off time is 3:00pm, Monday–Friday.
    Orders placed after this time will be processed the next working day.
  • Orders placed on weekends or Bank Holidays are processed the next working day.

During peak periods or special promotions, processing times may be slightly longer, but we will always keep you informed of any delays.

Delivery Time

  • Standard Free Shipping: 2–5 working days after dispatch
  • Royal Mail 1st Class: 1 working day after dispatch (not guaranteed, as delivery performance is handled by Royal Mail)

Once your order has been dispatched, you will receive confirmation and tracking details where applicable.

Shipping Policy for EU Countries

Thank you for shopping with Kataleya! We are delighted to deliver our exquisite costume jewelry to our customers across the EU.

Shipping Rates

  • For orders up to £50, we charge a flat shipping fee of £7.99.
  • For orders over £50, shipping is free!

Processing Time
Orders are typically processed within 1-2 business days. Please note that during peak times or special promotions, processing times may take a little longer, but we will keep you updated on any delays.

Delivery Time
Delivery times can vary depending on your location, but typically, orders to EU countries will arrive within 5-10 business days after processing. You will receive a tracking number once your order has been dispatched, so you can monitor its progress.

Customs and Import Duties
Please note that any customs duties, taxes, or import fees are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

Returned Packages
If a package is not accepted or picked up and is returned to us, we will refund the order cost minus the shipping fee of £7.99 (if applicable). If the order was eligible for free shipping, the original shipping fee will be deducted from the refund.

 

Shipping Policy for US

 

Thank you for shopping with Kataleya! We’re excited to offer shipping for our stunning costume jewelry to US.

Shipping Rates

  • $0-$50 order total - $35.39
  • $50-$100 order total - $47.89
  • $100-$150 order total - $60.35
  • $150-$200 order total - $72.89

Processing Time
Orders are typically processed within 1-2 business days. Please note that during peak times or special promotions, processing times may take a little longer, but we will keep you updated on any delays.

Delivery Time

Delivery times for international orders can vary depending on your location, but typically, you can expect your package to arrive within 3-17 business days after processing. You will receive a tracking number once your order has been dispatched, so you can monitor its progress.

Customs and Import Duties


For orders shipped to United States, a 25% customs duty is already included in the shipping cost due to updated US regulations. 

Returned Packages
If a package is not accepted, refused or unclaimed and is returned to us, we will refund the order total minus :

  • the shipping fee
  •  the 25% customs duty fee 

Please note that return shipping costs are the responsibility of the customer. 

 

Shipping Policy for International Orders

Thank you for shopping with Kataleya! We’re excited to offer shipping for our stunning costume jewelry worldwide.

Shipping Rates

  • For orders over £80, Standard International Shipping is free.
  • For orders under £80, the cost for Standard International Shipping is £14.99.

Processing Time
Orders are typically processed within 1-2 business days. Please note that during peak times or special promotions, processing times may take a little longer, but we will keep you updated on any delays.

Delivery Time
Delivery times for international orders can vary depending on your location, but typically, you can expect your package to arrive within 3-17 business days after processing. You will receive a tracking number once your order has been dispatched, so you can monitor its progress.

Customs and Import Duties
Please note that any customs duties, taxes, or import fees are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

Returned Packages
If a package is not accepted or picked up and is returned to us, we will refund the order cost minus the shipping fee of £14.99 (if applicable). If the order was eligible for free shipping, the original shipping fee will be deducted from the refund.

 

INFORMATION FOR INTERNATIONAL CUSTOMERS

Customs clearance may delay the shipping process, this is totally out of our control, KATALEYA cannot be held responsible for these delays.

All International packages are shipped DDU (Duties & Taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these fees may be, if applicable at all. We recommend contacting your country's custom office for an estimated charges & rates on packages coming from overseas.

Canadian/Ukraine customers please take into consideration that Canadian/Ukraine orders take longer to arrive, this is totally out of our hands and to do with the strict custom clearance. Also tracked service does not update once handed over to Canada Post/Ukraine Post, it will update again once delivered.

Royal Mail is our domestic carrier who passes it onto other carriers for international orders.

By purchasing a products with KATALEYA, you agree to all terms and conditions stated.